Customer feedback
Reply to every store’s reviews without new headcount.
VenueX collects Google reviews by store, drafts replies in your tone and alerts the right owner. You approve every reply.
- Dashboard
- Modules
- Locations
- Reviews
- Catalog
- Offline Conversions
- SegmentsSoon
- AI
- VenueX AIBeta
- Account
- Setup
- Team
- Settings
- Elif K.2 hKadıköy ModaWaited 40 minutes at the till. No one helped.
- Murat D.3 hAtaşehirVery helpful staff. Found my size in two minutes.
- Zeynep A.5 hBakırköyGood selection. The fitting rooms were busy.
- Can Y.6 hBornovaThe store was closed. Google said it was open.
- Ayşe T.8 hÇankayaClick and collect was ready on time.
Waited 40 minutes at the till. No one helped.
- reply rates found in retail audits
- 3 to 15%
- alert channels: email, Microsoft Teams and Slack
- 3
The problem
Reviews arrive every day. The team does not grow.
Replies depend on who has time. Nobody sees which stores fall behind.
- We check Google by hand every day.
- We can’t report on it to store operations.
- AI auto-replies could hurt our brand.
How it works
From new review to approved reply.
- 1
Collect by store
Give us Google profile access. New reviews land in one inbox, by store.
- 2
Tag and route
Each review gets topic tags. Owners get alerts by store, region or topic.
- 3
Draft in your tone
Ask for an AI draft in your tone. Edit it or ask again.
- 4
Approve and track
After approval, the reply posts to Google. Reply rate shows by store.
Your control
The AI drafts. Your team decides what is sent.
There is no auto-send.
- Each AI draft waits for a person’s approval
- Responders see reviews only, not store details or ad spend
- Replies post from your brand’s own Google profiles
At a glance
- Where it runs
- Google
- What we need
- Google access, a tone guide, sample replies, an owner list
- Topics
- Positive, negative, technical service, staff mentions, or your own
- Owner alerts
- Email, Microsoft Teams or Slack, set up by our team
- What you see
- Reply rate, rating, topics and unanswered reviews by store, with export
Questions buyers ask
Does the AI reply on its own?
No. It only drafts. A person approves every reply before it goes to Google.
Which review sites do you cover?
Google only. Reviews on other sites are not supported.
What if a five-star review has a complaint?
Tags follow the review text, not the stars, so the complaint can still reach its owner.
Do you buy reviews?
No. Fake reviews break Google’s rules.
Start with the gap that matters most.
A store audit is a one-page check of your store profiles and reviews.